IT Engineer with 4+ years of experience in IT Engineer, VMware ,IT Operations, and Technical Troubleshooting. Skilled in Windows 10/11, Active Directory (Basic), Microsoft Outlook, hardware & software support, network troubleshooting, remote support, and laboratory IT data backup using Chromeleon CDS, HPLC, GC, Shimadzu, JASCO, and Veego systems. Strong problem-solving and customer support skills.
I am an IT Engineer with 4+ years of experience in IT Support, Windows Administration, and IT Operations. I have hands-on experience in providing technical support, troubleshooting hardware, software, and network issues, and ensuring smooth IT operations in corporate environments. My expertise includes Windows 10/11 installation and configuration, Microsoft Outlook, Active Directory (Basic), printer installation, remote support using AnyDesk and TeamViewer, IT asset management, software deployment, and LAN/Wi-Fi troubleshooting. I also have experience in laboratory IT operations, including data backup and management of Chromeleon CDS, HPLC, GC, Shimadzu, JASCO, and Veego instruments.
Desktop Support, Windows Installation, Outlook Configuration, Printer Setup, Network Troubleshooting, Chromeleon CDS, HPLC, GC, Shimadzu, JASCO and Veego Backup.
Provided desktop and end-user technical support. Installed, configured, and troubleshot Windows operating systems. Installed and configured printers, scanners, and other peripherals. Diagnosed and resolved hardware and software issues. Configured Outlook and resolved email-related issues. Provided LAN/Wi-Fi and basic network troubleshooting. Performed software installation, updates, and system maintenance. Managed user accounts and provided remote support using AnyDesk/TeamViewer. Maintained IT assets and documented support activities. Coordinated with vendors for IT equipment and issue resolution.
2024 – Present
2020 – 2023